Ford’s Warranty is a joke. Your claim has been denied.

So here’s my story:

I have a 2007 V6 Ford Mustang that I purchased new in 2007. It currently has 36,200 miles on it. The drivetrain is under warranty for 5 years or 60,000 miles.

I’m driving home around 1am Friday morning when my car breaks down. I immediately know from the sound it’s either the transmission or differential that has gone. A great friend of mine, who I now owe a huge favor, drove an hour to come get me and take me home. I call Ford Roadside Assistance around 11am Friday to have it towed. Ford sends a tow truck and takes it to the closest Ford dealer. (Warning #1)

The car is dropped off at Northgate Lincoln Mercury in Tampa, FL. I notice they have NO Ford brand vehicles, just Lincoln and Mercury. (Warning #2) They say they’ll try to get to it as soon as possible and give me a call once they know something. In the mean time, I’m renting a car from the enterprise office they have on-site for $50 a day. This is just to be able to get to college and back. (Day number 6 and counting)

I get a call at 5PM Friday night, saying it’s the differential and a “engineer/specialist” will have to look at it on Monday, fair enough.

I get a call Monday morning, the “specialist” is out of town and will get to it tomorrow. (Warning #3)

I get a call Tuesday morning…the service manager (Chris Haggstrom) and the “Ford Field Service Engineer” have decided that my warranty claim has been DENIED. They state that “THIS VEHICLE HAS BEEN DRIVEN BEYOND ITS NORMAL DESIGN LIMITS.” (I would absolutely LOVE to know what Ford defines as “normal design limits”.) I had just woken up and couldn’t fully comprehend what was happening. I was speechless, the only response I could manage at the time was “Seriously?”. Chris said he would have one of his advisers call me with a quote for the repair. I asked Chris for the phone number for Ford’s Warranty Claims department, which I proceeded to call to find out how to appeal this decision. I was told: “the decision can’t be appealed but financial assistance can sometimes be provided”. I’m stunned that I’m totally helpless in this situation.

At this point, I get my father involved. He was the one who actually purchased the car, although the title is in my name. He contacts various people at Ford, as well as the service manager at the dealer, however, we’re still in square one.

The dealer wants $2,600 to repair the differential, which is absolutely ridiculous. I can order an entire rear end axle assembly with a differential online for ~$800. I don’t know about you, but I don’t have $2600 lying around to pay for something that shouldn’t cost me anything.

At this point, my only real option is to pay for this out of pocket and then sue Ford for reimbursement. However, I’m not giving Northgate Lincoln Mercury a penny. I’ll be ordering a new rear assembly online and having it shipped to a local shop that can swap it out.

Update 11/23: Since my VIN number was banned from any drivetrain warranty repairs at any Ford dealer, I didn’t have a whole lot of options. I paid out of pocket to have the vehicle towed to my local (excellent) Ford dealer (Walker Ford) and also paid out of pocket for a new rear end from, it was delivered to Walker Ford who installed it had it ready to go the same day.

I’ll now be seeking $2,133 in reimbursement from Ford. This is the exact cost of my rental car, new rear end, towing, labor, and the $109 I had to pay Northgate Lincoln Mercury for looking at my car.

I guess my point is this: If your Ford vehicle is under warranty, it’s as good as being out of warranty. Ford and/or your dealer can claim your vehicle is (insert generic clause here) and deny your warranty claim. Ford doesn’t honor their warranty or stand by their products, and the dealers (especially Northgate Lincoln Mercury which has fought me tooth and nail) don’t have any motivation to actually fix a problem unless they get money in their pocket.

So if you find yourself in the unfortunate situation of needing warranty service on your Ford and happen to live in the Tampa Bay Area, be sure to stay away from Northgate Lincoln Mercury. Even if you have to pay for a towtruck yourself, it’s a fraction of what it will cost you if they deny your claim.

The Consumerist has picked up my story!

Documents from Ford:

For those of you thinking this is a “one in a million” occurance, take a look at the Google results for “Ford Warranty Denied”.

76 thoughts on “Ford’s Warranty is a joke. Your claim has been denied.

  1. I’m not a Ford guy myself, but I worked at a Ford dealership. Generally speaking, unless you obviously beat on your car Ford took care of you — that is how they stay in busines. So either you are full of shit or you are lying. If you modified your driveline (different axle ratio, suspension work that would change vehicle dynamics, used the vehile as a track car, etc) then YOU invalidated your warranty. Don’t play dumb or try to deny it; the guys at the dealership aren’t idiots and work on the vehicles regularly. Track cars don’t have warranties, and trust me they can tell. In order for your driveline warranty to be invalidated the dealership took pictures and sent them to Ford Engineering for review. No dealership has the power to blanket invalidate your warranty, meaning you fucked up. Own your mistake instead of trashing a company to try and get your way. If you want a car that won’t penalize you for racing it buy a Porsche or Ferrari, otherwise don’t be surprised when you get called out on your fraud and denied your ficticious claims.

  2. Fords warranty is a Joke!! Pay for premium product not backed by ford warranty. My engine lock up 10,000 miles short of the warranty being out and guess what ford denied my claim as well. Reason was claiming not serviced properly. Although I provided all service records for oils changes and air filters but preformed the last three myself. Apparently that’s a big no no if plan on making a warranty claim. Although I’m likely more qualified to than fords technicians.

  3. John Lysa is right on target with his comments. Ford won’t deny claims unless they are proven to be caused by modifications to the vehicle or obvious abuse which caused the failure. Man up and tell your daddy that you broke the little V6 Mustang he bought you because you think it’s is a racecar. Have to grow up some time.

  4. From: Lawrence and Laurie Hawkins

    Not only am I being ripped off by Ford Motor Company’s $4,000 Extended Warranty, but by one of their dealerships as well, DON DAVIS FORD.

    On July 15, 2015 I took my 2008 F450 Truck to Don Davis Auto Group.

    Vin# 1FDXW47RX8EE51245
    Customer # 534640
    Invoice# 471598

    I clearly explained to the service advisor Michael Boone that I had a “Water in Fuel” light on. The truck ran, but it ran bad. I had paid $4,000 for Ford’s factory extended warranty, so if the warranty wasn’t going to cover the repair then DO NOT tear down my engine because I could get the work done for much less money elsewhere.
    In a few days I received a call from the service advisor Michael Boone explaining that the $4,000 warranty that I purchased from Ford would not cover the repair because there was water in the fuel. He then went on to explain that they had torn down the vehicle and I now owed Don Davis Ford $1626.95.
    If the “Water In Fuel” light was already illuminated on the dash, other than to run up a bill, what would be the need to tear the engine apart to tell me what I already Knew and he also knew the same thing.
    He claimed that he misunderstood what I was requesting.
    If Ford Motor Company Warranty won’t pay for damage caused by water in fuel, they are not paying many engine claims because water is always mixing with diesel and getting into the engine.
    I paid the $1626.95 in order not to lose my truck on a mechanic’s lien. Plus I had to pay $325 additional for a tow truck to tow my truck back to me.
    I am requesting all of my money back, $1951.95.

  5. Who is the registered agent for Ford Motor Campany’s Warranty division? What is his name and notification address? Does anyone know?

  6. I have a 2014 F-150 with 5100 miles on it..spotless! recently when it rains or truck is washed..back tail lights fog up..I sent pitures to Ford of moisture buildup inside of lens as they requested(this problem started after truck was 2 yrs old)I was denied stating I have to have digital pitcures of water dripping inside of lens?? I can’t see that..Ford knows it. Next year this truck will be traded in for a GMC..have had other problems for a truck with 5100 miles on it..rear axle/passenger airbag/ so Ford just lost a lifetime customer because they would not honor warrenty..with the cost of trucks sky-rocketing I am supprised they chose to dump me? This has become a matter of principal..already ordered new tail-lights..leds they look much better and each unit is SEALED! Bye Bye Ford!

  7. I think the people that say Ford would not deny claims must work for them and are trying cover their ass. I have a 13 F150 and they are so cheaply made the covering on the steering wheel just plan ware off in 30K miles and 2 years. The dealership took pictures and said Ford would have to decide if they would cover it. A few months later I went back because I never heard anything from the dealership. All the advisor would tell me is it was the claim was denied. Wouldn’t even give me a reason. I sent an email to Ford Customer care and they didn’t even write me back. It’s kind of hard to say you drove a steering wheel to hard.

  8. I know! I should probable mention to Ford my steering wheel is peeling? I got another e-mail from regional rep and asked if I wanted to submit more photos of tail lights that show more than a “mist inside lens” I just want to scream! As I read on message said Ford has specialist that determine if lens fogging is defect or normal..i replied how can I get a job like that..informed him it was dealers responsibility for pitcures and will try to get more photos to him. His final question was “will I appeal decision” Heck just basically told me you are going to deny extra photos. This has became a case of integrity ,I can undo 2 bolts each side swap out with some LED lights I like..Last Ford truck I will ever matter outcome! If I were you I would demand your due process all the way to Arbitration!

  9. I have owned a ford and mercury. Never, never will I buy another. Two transmissions is enough .

  10. I purchased a 100k mle bumper to bumper extended warranty on my 2014 f150 when I purchased it new. I sold the truck with 32k MLS. Then contacted Ford for a return on the warranty. They docked me almost half the cost of the warranty because of the 32k MLS which was still under factory warranty. So don’t buy a extended warranty until your factory warranty is almost up. Otherwise you pay for a warranty that does no good until the factory one is up. Thanks Pat

  11. I have a 2012 ford focus which i paid $1900 dollars for the ESP. What a joke! basically they only give you oil changes and a few wiper blades. I recently brought my car in for service and the service adviser says my brakes are almost done and to budget for them on my next service. I said WTF i have a ESP and it clearly covers these parts. he says he can replace them until ford says its ok to do so. I said this is BS. the ESP expires in a month so they wont replace my brakes. I’m a sucker i guess they got my money and now its the big FUCk YOU MR Customer.
    They sell the ESP as a “piece of mind” sales pitch, that all your parts are covered then the service department tells you you ain’t gett’n shit from ford. NEVER AGAIN!

    Ford makes decent cars but their service SUCKS ASS!!!!!

  12. Ford denied my claim today. This is not my first time having a warranty issue with Ford and not my first Ford. Today I took my Transit Connect in for service and to have a loose side mirror tighten. Ford refused to fix the mirror and states even through there isn’t any damage to the mirror, that I must have did something to it. This is complete non-sense. I will never buy another Ford.

    Back in 2003, I purchased a new F250 diesel. The truck kept blowing fuses upon starting. The dealer said that until the truck complete dies, they can’t do anything. They handed my a bag of fuses and a copy of the fuse box and sent me home.

    Buyer beware.


  14. I purchased an F-150 on November 9/16 at Oak-Land in Oakville On Canada. These people are lying thieves. According to Ford Canada this perfectly acceptable.
    Found On Road Dead

  15. in 1998 I bought a ford. Not long after I was in a rear end collision. (someone rear ended me). It was towed to the nearest Ford Dealer IN Green Bay. The Vehicle never ran right after that. Something was wrong with the electrical system and they would not admit to it and the battery was always dead. I had it in there 4 times and they always said nothing is wrong. But if the car sat for 2 days, it would not start. I would never buy a FORD again. THIEVES…….

  16. On Oct 14, 2017 my 2016 Ford F350 stopped on me on I-95. The truck was taken to a Ford service center to be repaired. I was told by the service center manager that Ford engineers denied my claim for repair because of contaminated fuel cause the problem. The first thing the service center checked after receiving the truck was the fuel and they found no contamination. Ford is stating contamination was the cause. The truck as only 33,000 miles and is still under warranty. This is a diesel truck which has 2 fuel filters on it which cost over $90.00 just for one filter. In reality the fuel going into the truck tank is filtered 3 times because the tank at service station also have filters. The damage to the truck is not do to my negligent and is cover by Ford. Now I am told it will cost $8000.00 to repair the truck which is my life line because I live on a farm and has desperate need for a truck. Walter K. Vann email address

  17. 2016 Ford F-150. Passenger side mirror trim melting. I’m on my third mirror and Ford tells me that I need to be careful where I park because the sun must be refracting off of something and melting the mirror.
    I mean really…….what does that mean “ be careful where I park.”
    Should I be running outside to move my truck as the sun moves.
    I told them it melts because the heated mirrors are defective. Duh!
    Claim denied!!!!

  18. I have a 2017 focus with 2200 miles on it.
    I go out to start my car and it just cranks, no start.
    Short story longer…it gets towed to the stealership, they tell me i have a rodent problem…something chewed the wires.
    Interesting…I’ve lived here 8 years….this is my 3rd car…numerous bikes…neighbor parks close…lawn mower etc…and i’m suppose to believe a critter chewed my wires over night??
    I asked the service writer if it’s possible the wires were damaged while sitting on the lot prior to purchase…?
    He said there’s no way to prove it.
    So I said…
    Then how can you prove it was damaged over night by a critter??
    He just walked off and I was left to pay the bill because it wasn’t covered by warranty.

  19. did they give old wire harness to you..have it inspected by 3rd party. Then you could file complaint witn regional manager..doesn’t mean anything would change..good luck. I am getting ready to order Recon led tail lights..Factory tail lights are all fogged up again(cold weather) Ford doesn’t want to pay for anything now..they used to be really good but now I know dealership has to pay..not Ford unless certain protocol is sucks!

  20. I had a 2005 f250 super duty. Out plowing and it died. Had Imperial Ford Mendon MA. Come get it. Called me next day said it was fixed but I owe them $300. Said wires to fuel pump chafed on frame. Both them and ford denied claim. Warranty specifically stated wiring harness. Threatened 93a fraud law suite . Refund came in mail 2 days later

  21. Same 2005 F250 SD had front end problems, death wobble. 2005 first year of coils in front. After 3 times back to dealer the service writer told me they know there’s a design issue but don’t have a fix. I connected with a Magnuson Moss act atty. Ford paid $8000 , $5500 to me $2500 to atty.
    Sue the bastards if they don’t perform.

  22. Service writer tells me 2015 Fiesta 53K miles has no warranty. 36 mos. 36K warranty is out but 60 mo. 60K mi. powertrain and restraint system isn’t expired yet. My complaints are juddering and jerking trans., the major problem with 6 speed auto synchro trans. which is power train, no kidding, and airbag light comes on intermittently which is restraint system.
    The auto shift synchro trans. is a good idea but Ford has taken years to correct the problems. C.A. lawsuit, so far warranty on trans. is extended to 140K.

  23. I had the calliper completely seize on my 2011 Taurus there was less than 20000km on it. The car was still under it original warranty and the extended warranty I had purchased (that was a joke) and Ford wouldn’t cover the cost of the repairs. I bought a new 2014 Flex in 2014 and less than 2 months later and only 2000km all the wiring systems in the vehicle started to fail. I was told that it’s not covered under warranty even though the car was less than 2 months old and there was nothing they could do. I have had it in to be repaired several times over the last 4 years and every time it is a wiring issue. Ford is not worth the money or the headache.

  24. They tried that on me charging me 300 for an electrical repair. I sent dealer (imperial Ford)and Ford a 93A letter. Two days later my $300 check was in my mail.

  25. I had a 2003 Mustang GT with 100k ESP from the original owner. I had the local Ford dealer install a Ford 3.73 ring and pinion with new bearing/seal kit and had it for over a year. I had the dealer do it because they said if they install it that the warranty will stay intact (lie #1 – it’s 1 year/12,000 miles).

    On my way to work one day 5th gear explodes. I drive it in 4th to the dealer and they rebuild it under the ESP warranty. 2-3 weeks later the rear end goes. Pinion bearing messed up and all the fluid drained out and essentially the rear end is shot.

    I haul it over to the same local dealer and they call me 3 days later and tell me the engineer denied the claim because it had 3.73’s in it. How much was it to fix? It is over $1800. Not going to do that. I bought a Ford Performance rear end pre-installed with 3.73’s for $600. All I had to do was swap in axles and brakes. I wasn’t going to have Ford do it so I told them to put it back together enough to get it on a rollback and I’ll pick it up. The built the whole damn rear end back including setting the pinion *facepalm*. $435… It cost me $390 to get the gears put in the first time and $27 of it this time was the biggest rip off scam, “shop supplies.”

    Needless to say after replacing the rear end, two more weeks go by and guess what: 5th gear exploded AGAIN. SAME exactly place on the highway, SAME speed and SAME cruise control setting. $500 and I had a rebuilt transmission put in.

    Now that I’m older and wiser, I hope, I’ll get an attorney if it happens again.

  26. 2015 F250 died on road. Ford dealership in Marquette MI says paint chips in fuel. Not covering with extended warranty. Now they are saying water in fuel. BS. Have you tow truck from UP to Detroit area to get my diesel mechanic to look at it because Ford is lying.

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